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Voice/Video Support Technician


Posted: 10/7/2019
Job Status: Full Time
Job Reference #: 1387020
Keywords: technical

Job Description

Requisition/Vacancy No.

Job Category

Job Summary
AECOM has an opportunity for a highly qualified candidate as a Voice/Video Support Technician to provide monitoring, scheduling, testing and execution of all USINDOPACOM executive level secure voice calls and video teleconferences (VTCs) at Camp H.M. Smith, Hawaii.
This is a contingent requisition.

Essential Responsibilities:
  1. Monitor executive staff calendars to identify upcoming voice/video requirements which may require support outside of normal business hours.
  2. Coordinate with Action Officers (AOs) and front office personnel to identify any additional requirements.
  3. Coordinate voice/video requirements with multiple organizations outside of INDOPACOM and provide end to end testing of lines.
  4. Troubleshoot problems and coordinate solutions with appropriate technical sections to implement immediate repair.
  5. Execute voice/video calls for the USINDOPACOM executive staff
Perform all other position related duties as assigned or requested

Business Line
Management Services

Position Title
Voice/Video Support Technician

Position Status

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Minimum Requirements
  • Must have a Bachelor’s degree (or equivalent work experience).
  • At least 5 years’ experience.
  • In accordance with DoD 8570.01-M, must meet IAT I minimum qualifications. In order to meet these qualifications, you must have one of the following certifications:
    • CompTIA A+
    • CompTIA Network+
    • CCNA-Security
    • SSCP
  • Experience coordinating and executing secure/nonsecure video teleconferences.
  • Experience with government secure voice devices (VoSIP, VoIP, S-VoIP, STE, DMCC, DRSN).
  • Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
  • Must be able to work with and support senior level military and government personnel.
  • Due to the nature of the work, must be a U.S. citizen.
  • Must have an active Top Secret security clearance and be SCI eligible.

Preferred Qualifications

Business Group
Management Services Group (MS)


United States of America

USA - Hawaii

Clearance Required

Alternate Locations
US - Honolulu, HI