CVS Health

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Pharmacy Customer Service Representative

at CVS Health

Posted: 9/25/2019
Job Reference #: 1090390BR
Categories: Customer Service

Job Description

Job Description
Apply now for this exciting career opportunity with the nation's leading specialty pharmacy. This is a 40 hours/week Monday through Friday position, no holidays or weekends, with full benefits and covered parking on site.

As a full time Pharmacy Customer Service Representative, you will be the first-line of contact with our patients, setting the tone for how our company and services are experienced. You will play an integral role in the coordination of care process and the management of specialty prescription referrals.

You will be conducting patient assessment and reassessment calls, coordinating patient education and training, coordinating the ordering and delivery of specialty medications and supplies, verifying patient eligibility for the products and services provided, and you will be responsible for collaborative care planning with other healthcare providers such as prescribers and social workers.

This fast-paced deadline-driven position requires attention to detail and the ability to multi-task and work independently. You will promote a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the patient's experience and aligns with the goals and objectives of the company. You will professionally handle a high volume of complex inbound and outbound calls as well as email, fax, and written correspondence. You will ensure that all inquiries and issues are responded to promptly and accurately and in a manner that patients are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the patient's needs, and providing education along the way. You must also be able to effectively collaborate with other professionals and take responsibility for following through on any outstanding matters.

Required Qualifications
- 1+ years of Microsoft Office experience
- 3+ months of customer service experience

Preferred Qualifications
- Healthcare related experience, certifications and/or licensure
-Strong written, interpersonal, and oral communication - Strong customer service skills exhibiting a courteous telephone etiquette, patience, and professionalism
- Ability to provide empathetic services to our customers
- Demonstrable responsiveness and reliability as attendance is an essential function of the position
- Team-oriented and the ability to work with others
- Self-directed and the ability to problem solve
- Ability to apply knowledge and skills learned in training
- Bachelor's Degree

Verifiable High School diploma or GED is required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!