CVS Health

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Pharmacy Customer Service Representative - Full Time

at CVS Health

Posted: 12/20/2018
Job Status: Full Time
Job Reference #: 828877BR
Categories: Customer Service

Job Description

Job Title :
Pharmacy Customer Service Representative - Full Time
Job ID :
Location :
HI - Honolulu
Street Address :
500 Ala Moana Blvd. Bldg 1
Category :
Call Center|Customer Service
Description :
Job Description
Apply now for this exciting career opportunity with the nation's leading specialty pharmacy. This is a 40 hours/week Monday through Friday position, no holidays or weekends, with full benefits and covered parking on site.

As a full time Pharmacy Services Representative, you will be the first-line of contact with our patients, setting the tone for how our company and services are experienced. You will play an integral role in the coordination of care process and the management of specialty prescription referrals.

You will be conducting patient assessment and reassessment calls, coordinating patient education and training, coordinating the ordering and delivery of specialty medications and supplies, verifying patient eligibility for the products and services provided, and you will be responsible for collaborative care planning with other healthcare providers such as prescribers and social workers.

This fast-paced deadline-driven position requires attention to detail and the ability to multi-task and work independently. You will promote a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the patient's experience and aligns with the goals and objectives of the company. You will professionally handle a high volume of complex inbound and outbound calls as well as email, fax, and written correspondence. You will ensure that all inquiries and issues are responded to promptly and accurately and in a manner that patients are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the patient's needs, and providing education along the way. You must also be able to effectively collaborate with other professionals and take responsibility for following through on any outstanding matters.

Required Qualifications
- 1+ years of Microsoft Office experience
- 3+ months of customer service experience

Preferred Qualifications
- Healthcare related experience, certifications and/or licensure
-Strong written, interpersonal, and oral communication - Strong customer service skills exhibiting a courteous telephone etiquette, patience, and professionalism
- Ability to provide empathetic services to our customers
- Demonstrable responsiveness and reliability as attendance is an essential function of the position
- Team-oriented and the ability to work with others
- Self-directed and the ability to problem solve
- Ability to apply knowledge and skills learned in training
- Bachelor's Degree

Verifiable High School diploma or GED is required

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!