CVS Health

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Supervisor - Specialty Pharmacy Services

at CVS Health

Posted: 10/14/2019
Job Reference #: 1059393BR

Job Description

Job Description
As a Supervisor of Specialty Pharmacy Services, you are responsible for the direct daily supervision of Pharmacy Service Representatives (PSRs) providing proactive compliance and ordering calls for all medications dispensed by CVS Specialty Pharmacy Network. Critical responsibilities include participation in the recruiting and hiring process, provision of guidance and direction to staff, schedule preparation and management, ensuring adherence to standard operating procedures, staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action, data gathering and report preparation. You will analyze and interpret various operational reports such as productivity, work volume, and call volume statistics, to make determinations of impact and risk to service levels and provide solutions for positive outcomes. This position interacts with various levels of personnel and requires a strong ability to build and maintain relationships with customers at all levels, both internal and external. Strong written and verbal communication skills are critical in this role.

Required Qualifications
-3 years of experience in a PBM, specialty pharmacy, or health plan call center environment

Preferred Qualifications
-Prior experience in a leadership role is preferred
-Professional certification is preferred

Verifiable High School diploma or GED is required. Bachelor's degree is preferred.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!