Enterprise Holdings, Inc.

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Customer Assistance Representative Sr. - Enterprise Rent A Car - Kapiolani

at Enterprise Holdings, Inc.

Posted: 9/30/2019
Job Reference #: 293749
Categories: Customer Service, Sales

Job Description

  • Location
    Honolulu
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2019-293749
  • Overview

    Enterprise Rent-A-Car has an exciting opportunity for a Part Time Customer Assistance Representative, Sr. position at the Kapiolani location!

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and service customers.


    Part time 30 - 39 hours per week.

    Monday-Friday 7:15AM-5PM, Saturday 8am-2pm

    Responsibilities

    • Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meets and greets customers with Aloha in a friendly and timely manner
    • Provides directions and general assistance
    • Checks the condition of the rental car upon return
    • Processes returns, check-ins transactions quickly and efficiently
    • Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns
    • Understands and communicates rental terms and conditions, vehicle features and other services
    • Sells optional protection products, upgrades, fuel options and other additional equipment
    • Cleans vehicle interior and exterior by hand or by operating washing equipment (when needed)
    • Performs miscellaneous and backup job-related duties as assigned by a manager
    • Position may require prolonged standing during shift

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must have a high school diploma or GED equivalent.
    • Must be at least 18 years of age.
    • 1 year prior customer service or sales experience preferred.
    • Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations within the last 3 years and no DUI or DWI in the last 5 years).
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observance, must be available to work part time 30-39 hours per week including weekends and holidays.