Enterprise Holdings, Inc.

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Full Time Greeter at Alamo Honolulu Airport

at Enterprise Holdings, Inc.

Posted: 10/10/2019
Job Status: Full Time
Job Reference #: 298356
Categories: Customer Service

Job Description

  • Job ID
    2019-298356
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Honolulu Intl Arpt - Oahu
    Airport / City
    US-HI-Honolulu
  • Overview

    Alamo Rent-A-Car has an exciting opportunity for a Full Time Greeter at the Honolulu Airport location (96819).

    The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

    This full time position is for 40 hours a week. This person will be scheduled between the hours of 9:00am - 12:00am including Saturday and Sunday.

    We offer excellent benefits including medical, dental, vision, 401k and profit sharing. Free parking on site is provided! This position also receives a monthly bonus based upon team performance numbers.

    Responsibilities

    • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
    • Welcome members to the facility when they exit the bus or arrive on the lot.
    • Direct customers to exit, provide local directions and maps and provide return directions where applicable.
    • Assist members with questions and concerns to minimize counter visits.
    • Communicate customer service issues to management.
    • Ensure that hangtag information is completed correctly.
    • Maintain clean low mileage fleet mix requirements.
    • Maintain Emerald Aisle for cleanliness.
    • Thank member for their business.
    • Provide upgraded vehicles on request.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age
    • High School Diploma or G.E.D.
    • Minimum of 1 year experience handling customer service functions
    • Must possess a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work between the hours of 9am-12am including both Saturdays and Sundays.