Enterprise Holdings, Inc.

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Part Time Greeter at National Honolulu Airport

at Enterprise Holdings, Inc.

Posted: 9/22/2019
Job Status: Part Time
Job Reference #: 289592
Categories: Customer Service

Job Description

  • Job ID
    2019-289592
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Honolulu Intl Airport - Oahu
    Airport / City
    US-HI-Honolulu
  • Overview

    National Rental Car has an exciting opportunity for a Part Time Greeter at the Honolulu Airport (96819)!

    The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

    This part time position will be scheduled for 30-39 hours a week between the hours of 6:00am - 7:00pm including Saturday and Sunday.

    We offer excellent benefits including medical, dental, vision, 401k and profit sharing. Free parking on site is provided. This position also recieves a monthly bonus based upon team performance numbers.

    Responsibilities

    • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
    • Welcome members to the facility when they exit the bus or arrive on the lot.
    • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
    • Assist members with questions and concerns to minimize counter visits.
    • Communicate customer service issues to management.
    • Ensure that hangtag information is completed correctly.
    • Maintain clean low mileage fleet mix requirements.
    • Maintain Ready Line for cleanliness.
    • Thank member for their business.
    • Provide upgraded vehicles on request.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Must have completed education at a minimum of a high school diploma or GED or equivalent.
    • Basic level experience and understanding of a PC and Microsoft Office Products preferred.
    • 1 year prior customer service experience preferred.
    • Must have a valid driver’s license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years).
    • Apart from religious observation, must be able to work 30-39 hours per week including nights, weekends and holidays.