State of Hawaii

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at State of Hawaii

Posted: 10/2/2019
Job Reference #: 2477672

Job Description

Overall Job Objective

Recruitment Information

Recruitment Number 219333 

Veterans Services Counselor II - $3,774 (SR 18, Step C)
Veterans Services Counselor III - $4,079 - $4,968 (SR 20, Step C to H)
Veterans Services Counselor IV - $4,413 - $5,373 (SR 22, Step C to H)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.


Duties Summary

Veterans Services Counselors provide information, counsel, advice and assistance to veterans, their families and dependents and to service members concerning services, assistance or benefits to which they are entitled by law or otherwise; directs and refers them to appropriate agencies for other services, assistance and benefits.

Level II positions perform a variety of veterans affairs counseling functions ranging from the simple to moderately complex; provides information, counsel, advice, and assistance to veterans, their families and dependents and to servicemen concerning services, assistance or benefits to which they are entitled by law or otherwise; directs and refers them to appropriate agencies for other services, assistance and benefits; and performs other duties as required.

Level III positions operates a comprehensive island-wide assistance program providing information, counsel, advice and assistance to veterans, their families and dependents and to service men concerning services, assistance, or benefits to which they are entitled by law or otherwise, also directs and refers them to appropriate agencies for services, assistance and benefits

Level IV positions administers, coordinates, and evaluates a comprehensive island-wide benefits and assistance program for veterans, their families and dependents, and servicemen; provides continuing veterans affairs counseling services for the full range of cases, including the most complex, coming within the scope of the program without a supervisor available for technical direction.

Minimum Qualification Requirements

Applicants will be placed on the eligible list for ALL levels for which they are qualified.

To qualify, you must meet all of the following requirements:

Education: A bachelor's degree from an accredited college or university.

General Experience: One year of progressively responsible professional experience as an employment counselor, rehabilitation specialist, social worker, or other professional work experience assisting others with resolving their vocational, health, social, or other personal problems. Such experience must have provided knowledge of interviewing techniques, community resources and local agencies, groups and organizations providing services or benefits to the community it serves; and must have included providing services to veterans.

Specialized Experience:  No experience for Level II, one (1) year for Level III, and for the Level IV, two (2) years of progressively responsible professional work experience providing services to veterans and their beneficiaries which included the explanation, application, and interpretation of laws related to veterans benefits administered by the State of Hawaii, or the Veteran's Administration; and providing information on available State and/or federal benefits.

Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.

Driver's License: Applicants must possess a valid driver's license at the time of appointment.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, CLICK HERE.


Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-0936 for assistance.

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.  To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer.  For more information, please click:

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner.  In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.