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Architect, IT - Commercial

at Hawaiian Airlines

Posted: 9/28/2019
Job Reference #: *04D4D6251FE1B73F
Keywords: architecture

Job Description

Requisition Number

Post Date

Architect, IT - Commercial

Information Technology




Part-Time Weekend


Position Overview

Members of the Hawaiian Airline IT Architecture Team are recognized within the broader staff for their deep level of expertise within one or more technologies. The Commercial IT portfolio includes key systems that run the airline – pricing, revenue management, loyalty etc. These individuals help to define the principles, standards and guidelines regarding the proper use and deployment of business applications, data and technology within the company. These individuals are informal leaders in the organization and as such require many of the “soft skills” found (in addition to their technical knowledge) in the Management job family. This family is highly leveraged across the company.

Key Responsibilities

  • Model desired organizational behavior as defined in the company values and leadership competencies
  • Cultivate and promote an organizational culture that provides for high performance, high morale, integrity, teamwork, and work-life balance
  • Lead, support and influence the achievement of the mission, goals, and objectives of the department and corporation
  • Lead and facilitate the analysis, design, programming and implementation of viable solutions to highly complex business problems according to user specifications
  • Lead solutioning/design sessions with a program perspective in association with all interdependent systems
  • Identify and resolve business issues related to projects by evaluating, recommending and presenting alternatives and then coordinating and executing issue resolution, escalation and follow-up as required
  • Identify measures or indicators of system performance, analyze trends to proactively prevent problems and identify actions needed to improve or correct performance, relative to the goals of the system
  • Contribute to technical design, decision-making, and tactical planning at the enterprise level
  • Consult across multiple projects and technology areas at the same time to perform troubleshooting, root cause analysis, and solution implementation
  • Lead large development, installation or support teams and ensure the tactical implementation of computing styles and architecture
  • Work across projects to synchronize project plans, data analysis efforts and deliverables and to coordinate project activities across functions
  • Comply with project management methodology requirements
  • Contribute to estimates, task identification and sequencing pertaining to complex technical project activities and overall project schedules
  • Respond immediately to production program problems and issues and manage resolution and escalation as required
  • Influence technical designs at the enterprise level and actively participate in setting technical direction of the styles of computing
  • Actively participate in architecture governance (may be as a non-voting member)
  • Actively participate and contribute to future Infrastructure Releases and Middleware/Hub
  • Actively participate in checkpoint and design reviews
  • Promotes adherence to standards and the common way (Software Development Life Cycle)
  • Work with Business, support or development teams in recommending process or system enhancements, including those that would minimize maintenance costs
  • Ensure that systems are functionally appropriate, technically sound and integrated
  • Ensure that chosen technology and coding solution is flexible, supportable, and requires minimal maintenance
  • Ensure that systems software is thoroughly tested
  • Develop or approve detail program specifications
  • Negotiate and manage customer and team relationships at a project level
  • Maintain focus on internal and external customer requirements and demonstrate a comprehensive understanding of customer IT needs
  • Communicate with/project teams/customers in a timely manner
  • Manage vendor relationships within a finite product base
  • Present at a leadership level
  • Lead/Conduct detailed code-reviews in a constructive manner and coach the development of other IT technical staff
  • Stay abreast of industry developments and emerging technologies to provide recommendations to the Architecture group and the Principals
  • Assists project teams in the development of cost and benefit analysis
  • Assists in organizational, financial capital and operations planning
  • Other duties as designed


Minimum Requirements

  • Bachelor’s Degree or equivalent combination of professional work experience and education
  • 7 years of work experience in Business, Engineering and/or Information Technology environment
  • Prior experience leading project teams and guiding production efforts
  • Expert knowledge of computer or network systems hardware and software theory, practice, concepts and technology relevant to organizational vision
  • Expert knowledge of technical/business environments
  • Technical Expert of required programming languages
  • Proficient in the required technology (OS390, COBOL, UNIX, C, C++, Java, etc.)
  • Expert ability to write code and advise the work of Software Developer Engineers
  • Understands Strategic Technical direction of:
    • Middleware
    • Systems Management
    • Enterprise Data & Access Layers
    • Pertinent Styles of computing
  • Understands the following:
    • impact of design decision to the computer (performance, etc.)
    • technical behavior of the underlying operating system
    • technical behavior of the compiler and tools
    • ALL functional aspects of the tools and development environment
    • functional and technical behavior of the middleware and data layers
    • Dev/Ops, deployment environments
    • packaging and distribution of the application
    • operations/run requirements
  • Ability to deal with complex technical issues and make appropriate trade-offs as required
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to design how a system should work and understand how changes in conditions, operations, and the environment will affect outcomes
  • Ability to influence technical direction across multiple projects or technology areas
  • Ability to evaluate and recommend emerging technologies and influence technical designs
  • Adaptable to change
  • Proficient knowledge of project management methodology
  • Sufficient business knowledge to assess impact of applied technology on customer’s business processes
  • Excellent partnering, negotiation and communication skills
  • Ability to work effectively in a fast-paced, team-based, customer-service-oriented environment
  • Ability to review technical work of less senior staff
  • Demonstrated willingness to learn

Preferred Qualifications

  • B.S./M.S. in Computer Science, Engineering, Information Systems
  • Experience in airline and/or travel technology platforms
  • Expert level experience in a single technology area or broad system-level expertise across multiple computing platforms and technologies
  • Advanced knowledge of project management methodology
  • Ability to assist in the management of projects using the organization’s project management methodology
  • Ability to think strategically
  • Ability to recommend and influence improvements across Information Technology departments
  • Ability to drive and foster integration and communication across technology groups and projects
  • Ability to recognize and communicate patentable ideas

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.