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Flight Attendant - Language Qualified

at Hawaiian Airlines

Posted: 10/4/2019
Job Reference #: *19EF1269591194A1

Job Description

Requisition Number

Post Date

Flight Attendant - Language Qualified





Part-Time Weekend


Aloha and mahalo for your interest in the Language Qualified Flight Attendant position with Hawaiian Airlines!

We will have a recruitment event taking place in Honolulu, Hawaii. If selected for interviews, exact dates, times, and location will be communicated. Please note that all dates and times are subject to change based on operational need. If you are interested in this position and would like additional information, please see the Flight Attendant recruitment informational page located on ourcareers website.

Our upcoming recruitment event is expected in December 2019. Exact dates and times will be communicated at a later date.

Please note that in order to be considered for this position, you must have a current resume pasted into your profile that indicates the month and year (MM/YYYY) of your employment history; attachments will not be reviewed. Failure to do so may result in you no longer being considered.

Individuals who previously attended training for the flight attendant position are eligible to be considered for the position after 5 years have passed from their initial training date.

Bilingual interviews will be conducted. You must be able to read, translate and speak Japanese, Korean, French, and/or Samoan. Reading proficiency includes the reading of Japanese characters (Kanji, Hiragana and Katakana) and/or Korean characters (Hangul).

The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing in the event of an emergency. In addition, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight while providing an unsurpassed Aloha experience.

Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and must be able to deal effectively with all types of personalities in an attentive and pleasant manner. Hawaiian Airlines reserves the right to modify or eliminate duties or requirements of the position consistent with business necessity, collective bargaining agreements and in accordance with applicable law.

Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.

Flight attendants do not work a typical five day, forty-hour workweek. Instead, they are generally scheduled to be on duty for one to six days, followed by days off prior to beginning another duty period. During duty periods, flight attendants spend their time away from home and are provided with overnight accommodations. Most flight attendants work approximately 75 or more flight hours per month, which most closely equates to a standard, full time work schedule.

Job Duties

  • Pleasantly greet and direct guests to their assigned seats and answer flight related questions
  • Provide a never-ending Aloha experience as well as a high level of customer service while aboard the flight
  • Be pleasantly responsive to guest inquiries and requests
  • Provide Food and Beverage service consistently and as prescribed by procedure
  • Wear the flight attendant uniform in the manner prescribed by the company on a consistent basis
  • Serve as brand ambassadors for Hawaiian Airlines and always represent the principles of aloha, malama, and ho’okipa.
  • Have sufficient visual and aural capacity to communicate, comprehend and implement written and verbal instructions in English
  • Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats
  • Secure and unsecure main cabin doors, requires power grasping
  • Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off
  • Re-stock beverage carts as necessary by lifting beverage or liquor kits weighing between 12-35 pounds/5.4-15.9 kilograms from floor level to waist high, or from shoulder level to waist high
  • Push and pull beverage carts weighing up to 250 pounds/113.4 kilograms, which may require 40-45 pounds/18.1-20.4 of push/pull force to maneuver
  • Serves meals on trays or in containers (each weighing about 2 pounds/0.9 kilograms) and beverages to guests and flight deck crew during flight
  • Collect and reconcile payments for various onboard products such as; alcoholic beverages, meals, duty free sales, etc.
  • Administer first aid, if necessary
  • Make written and verbal reports of emergency/safety incidents occurring during flight
  • You will be required to work during some Holidays/Birthdays/Special events until your seniority allows you to do otherwise
  • Assist ill or incapacitated guests and fellow crew members
  • Evacuate the aircraft in heavy, dense smoke during a cabin fire
  • Handle and operate oxygen bottles and fire extinguishers
  • Remove and lift emergency cabin windows (weighing up to 60 pounds/27.2 kilograms)
  • Jump down the emergency slide from height of approximately 24.5 feet/7.5 meters

All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant position. This position is not eligible for a visa sponsorship, such as an H-1B visa, by Hawaiian Airlines.


Minimum Requirements:

  • Must be 21 years old at the time of application
  • Must be legally authorized to work in the United States; this position is not eligible for visa sponsorship, such as an H-1B visa, by Hawaiian Airlines
  • Must have a high school diploma, or GED equivalent
  • Must be able to relocate to the state of Hawaii or the continental United States
  • Must be able to speak, read and write English proficiently
  • Must be able to proficiently read, translate and speak Japanese, Korean, French, and/or Samoan.
  • Must be able to read Japanese characters (Kanji, Hiragana and Katakana) or Korean characters (Hangul).
  • Must have a vertical reach of 82 inches/208.3 centimeters
  • Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
  • Must successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines
  • Must demonstrate strong customer service skills and the ability to effectively diffuse and resolve difficult customer situations
  • Must be able to work effectively with other colleagues to deliver a high level of customer service to Hawaiian Airlines guests
  • Must be able to secure and unsecure main cabin doors, requires power grasping (counter-balanced doors weigh between 91-126 pounds/41.3-57.2 kilograms)
  • Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
  • Must possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
  • Must present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Hawaiian Airlines Flight Attendant Uniform and while in any physical position in public areas
  • Must be able to be present to work alternative schedules, including evenings, weekends and holidays
  • Must be able to work in climates and locations across the globe and work variable shifts
  • Must be able to fly at high altitudes
  • Must be able to lift and store carry-on baggage and items (weighing between 18-35 pounds/8.2-15.9 kilograms) to overhead bins or underneath seats, and remove items from overhead bins or underneath seats for guests
  • Must be able to push and pull beverage carts, weighing up to 250 pounds/113.4 kilograms, which may require 40-45 pounds/18.1-20.4 kilograms of push/pull force to maneuver
  • Must obtain a tuberculosis (TB) clearance
  • Must successfully pass a pre-employment drug test*
  • Must possess the legal right to travel from all countries served by Hawaiian Airlines
  • Must possess travel documents that are valid throughout all phases of training and employment

*DOT regulations, 14 CFR part 120 identifies this position as performing safety-sensitive functions. You will be required to undergo DOT pre-employment drug testing to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine) and Amphetamine prior to any offer of employment or transfer into this position

Preferred Qualifications:

  • Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services
  • College education or degree

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.