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Functional Analyst, Airport Operations

at Hawaiian Airlines

Posted: 9/20/2019
Job Reference #: *ABBBD3C22A301B17

Job Description

Requisition Number

Post Date

Functional Analyst, Airport Operations

Airport Operations




Part-Time Weekend


Position Overview

This position is responsible for supporting the initiatives pertaining to process and technology in Airport Operations which include documenting and improving business processes, testing and scripting of test cases and operational support of Airport Operation systems. The Initiatives Specialist, Airport Operations reports to the Sr. Director, Airport Operations Initiatives

Key Responsibilities

  • Manage the business use and user-access controls of Airport Operations IT systems, including Amadeus Flight Management, Brock Bag Tracking and Workforce Management (RosterAps / Inform RealTime)
  • Identify business process design and requirements, and communicate with IT and outsourced vendors
  • First level of end-user system support; once issue is identified, work with IT to resolve the issue
  • Manage system upgrades and implementations
  • Facilitate and perform system end-user testing and acceptance
  • Works closely with departments to develop scripts, testing schedules and testing processes
  • Interfaces with vendors on behalf of Hawaiian Airlines
  • Identify and recommend process improvements, and facilitate changes
  • Prepares reports and associated communication for Airport Operations Leadership team team and present updates on a periodic basis
  • Works with business process owners and subject matter experts (SMEs) to map functional processes in each of the departments assigned
  • Participates on cross functional teams to execute plans and initiatives; coordinates work with various governing bodies and key stakeholders
  • Other duties as assigned


Minimum Requirements

  • Bachelor’s degree or equivalent experience
  • 2 years’ experience working primarily as a business analyst or in a related role
  • Must have strong written and verbal communication skills, including process documentation (i.e., flowcharts). Must also possess strong interpersonal communication skills
  • Proficient in MS Office and MS Visio
  • Experience in functional systems analysis, including analyzing and documenting business needs and an expert understanding of how applications support the business
  • Systems implementation and data conversion experience
  • Strong problem-solving & critical-thinking skills, with ability to think outside the box and propose unique and creative solutions that challenge the status-quo in a thoughtful and respectful way
  • Detail-oriented self‐starter with strong written and interpersonal skills

Preferred Qualifications

  • Airline experience (2 years)
  • Excellent analytical and quantitative skills

About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.