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Senior Project Manager - Project Management Office

at Hawaiian Airlines

Posted: 10/12/2019
Job Reference #: *148D751099993D48

Job Description

Requisition Number

Post Date

Senior Project Manager - Project Management Office

Organizational Effectiveness




Part-Time Weekend


Position Overview

The mission of the Project Management Office (PMO) is to help Hawaiian Airlines achieve its strategic goals by implementing the right projects, the right way, to deliver the right business benefits.

Senior Project Managers are seasoned project management professionals with diverse project experiences, highlighted by a gradually increasing degree of project complexity, scope, and strategic importance.

Senior Project Managers work within the Project Management Office, under the direction of a PMO Senior Manager. At any given point in time, Senior Project Managers are either working on a complex, highly-visible project, or on multiple low/medium complexity projects concurrently.

Key Responsibilities

Key responsibilities include, but are not limited to, the following:

  • Successfully plan and execute projects to achieve intended business benefits
    • Position the project for success by defining a structured delivery approach based on best practices and intuition, establishing project governance standards and structures, and defining individual and collective roles and responsibilities
    • Lay out a clear plan for project execution by developing detailed schedules, defining milestones and deliverables, identifying resource requirements, and coordinating day-to-day activities across resources in a matrixed environment
    • Create a cadence for diligent management of project financials by forecasting, monitoring, reporting on, and controlling project costs on an ongoing basis
    • Ensure achievement of the project’s intended business benefits remain paramount by applying an appropriate amount of discipline to evaluate changes to the core aspects of the project that are proposed during execution or arise as the result of project conditions (e.g., scope, requirements, timelines, and cost)
    • Proactively minimize the probability of adverse project conditions by establishing risk and issue management procedures, driving the creation and oversight of mitigation plans, and aggressively resolving conflict where needed
    • Communicate the right things about the project at the right time in the right way by developing communication plans, tailoring communications to intended audience(s), and delivering information consistently and in a perceptive manner
    • Provide insight into project health by defining appropriate metrics to measure project performance, comparing actual performance to planned performance on an ongoing basis, identifying root causes of situations that could negatively impact project performance, and preparing and delivering executive-level briefings when needed
  • Foster relationships across functions and levels of the organization
    • Establish a reputation for collaboration through openness, empathy, employing an objective approach to decision making, and an awareness of politics without getting mired in them
    • Remain composed when project progress, workload, or resource allocations are less than ideal, and stress can be sensed across project stakeholders
    • Display resiliency when assignments appear difficult or complex, and when dealing with uncertainty or ambiguity
    • Facilitate relationships between business groups and IT departments, including collaborating with IT to ensure costs/resources are considered in alignment with project schedule
  • Enrich the delivery capabilities and overall performance of the PMO
    • Embody accountability by taking responsibility for individual actions and encouraging others to do the same, and supporting the company's and department's strategy and values
    • Promote unity by demonstrating confidence in self and peers, and placing the success of the team over success of the individual
    • Deepen project management expertise by supporting the continuous assessment and improvement of PMO frameworks, processes and practices
    • Identify opportunities for improvement by reviewing projects, either during or post-execution, if needed
    • Support the professional growth of fellow project managers by providing informal leadership, guidance, and mentoring if needed


Minimum Requirements

  • Bachelor's degree or equivalent combination of work experience and education
  • 5 years professional experience in a project management capacity (large, complex individual projects, or multiple concurrent projects of varying size and complexity)
  • Lead: Positively influence others to work collaboratively to set and achieve aggressive goals, facilitate timely and relevant decision making, and retain composure while coping with uncertainty, risk, and competing priorities
  • Structure delivery: Demonstrated use of project management methodologies or frameworks, as well as system development lifecycle (SDLC) methodologies in complex contexts
  • Solve problems and think independently: Proficient ability to identify and structure complex problems, rapidly prioritize issues and solution development, plan and conduct complex work, process information quickly, and place information in to an intuitive context or framework
  • Communicate effectively: Deliver clear and concise written and verbal messages in a structured manner, manage differing points of view, tailor communications/style to audience, and craft presentations with quality expected for senior level executives
  • Utilize project management tools: Advanced ability to build and maintain project schedules using Microsoft Project; high degree of proficiency with Microsoft Office tools (e.g., Word, Excel, PowerPoint)

Preferred Qualifications

  • Project Management Professional (PMP) certification
  • Prior experience with SCRUM/Agile methodologies overseeing multi-function project teams
  • Continuous Improvement or Lean Six Sigma Belt Certified
  • Airline or related industry experience

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.