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Specialist, Technical Operations Vendor Performance Management

at Hawaiian Airlines

Posted: 9/20/2019
Job Reference #: *7220292978C7E82A
Keywords: manager, operations

Job Description

Requisition Number

Post Date

Specialist, Technical Operations Vendor Performance Management

Technical Operations




Part-Time Weekend


Position Overview

Responsible for managing and resolving issues involving Maintenance & Engineering reserves, warranties, and contracts with both vendors and lessors. Specialists are responsible for vendor performance across Technical Operations and will act as the program manager for power-by-the-hour (PBH) contracts.

Key Responsibilities

  • As the primary day-to-day contact with PBH vendors, ensure contract adherence, facilitate meetings between Hawaiian Airlines and vendors, manage action items and drive action items to closure
  • Collaborate with Sourcing & Procurement (SP) throughout the RFP, vendor selection and contracting process; review vendor contracts, identify areas of concern and analyze commercial terms of contract
  • Produce and send to vendors and lessors monthly utilization reports, validate, approve, and process invoices (and claims) related to PBH contracts and maintenance reserves
  • Contribute to the development of tools and processes which make our team and vendors more efficient (and effective); maintain effective databases to track vendor performance and capture remedies, analyze key performance metrics to root cause performance issues and drive change
  • Identify and investigate vendor issues, negotiate resolutions, and recommend alternatives that act in the best interest of the Company; work across the Hawaiian Airlines Technical Operations Department, mostly with Maintenance & Engineering and Supply Chain Management to ensure that supplier partnerships are effectively integrated and meeting performance expectations
  • Perform spend analysis and leverage findings to aid strategic decisions
  • Develop and maintain strong relationships with vendors and lessors to meet corporate objectives and improve performance
  • Participate in new fleet introduction process to help ensure the “whole aircraft is covered” for spare parts initial provisioning and on-going maintenance support to include engine support agreement as well
  • Participate in the definition, and implementation of overall maintenance strategy for each new fleet
  • Proactively identify and pursue cost saving opportunities with vendors
  • Track and manage vendor credits
  • Specific fleet type, vendors, and/or ATA chapters as assigned


Minimum Requirements

  • Bachelor's Degree
  • 2 years of professional experience

Preferred Qualifications

  • MBA or Master’s degree in related field
  • Must demonstrate proficiency/willingness to act in a hands-on role; gathering relevant information, advancing issues to resolution, summarizing program status
  • Strong analytical and problem-solving skills
  • Proficient in Microsoft Word, Excel, Project, and PowerPoint
  • Experience in performance management
  • Strong verbal and written communication skills
  • Ability to work independently ensuring key deliverables are met
  • Proficient in financial analysis, statistical analysis, and cost control, with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
  • Strong interpersonal attributes to maintain collaborative team environment
  • Familiarity with aircraft maintenance repair and overhaul operations / planning
  • Experience with TRAX

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.