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Supervisor - Maintenance Operations Control

at Hawaiian Airlines

Posted: 9/20/2019
Job Reference #: *BA04E5621D73D6E6

Job Description

Requisition Number

Post Date

Supervisor - Maintenance Operations Control

Maintenance & Engineering




Part-Time Weekend


Position Overview

The Maintenance Operations Control Duty Supervisor oversees the Maintenance Operation Control Center daily operation.

Key Responsibilities

  • Responsible for ensuring that the VP of M&E, SOCC Manager on Duty, Directors (M&E) are notified of all aircraft accidents, incidents, ETOPS significant items, in-flight emergencies, air turn backs or aircraft damages, provided overall coordination of daily monitoring, surveillance and oversight of the HAL Fleets
  • Monitor and review all maintenance activities system-wide, to include MELs, CDLs, SDLs, and other Deferrals to ensure that all required procedures or operational restrictions are in compliance with FAA regulations and company policies, procedures and requirements. For any aircraft out of service due to maintenance, ensure regular updates are provided to SOCC
  • Responsible for the release of aircraft for ETOPS operations. Review aircraft history for condition of ETOPS significant systems and for any FAA reportable events
  • Technical Item (TI) creation for follow-ups of individual aircraft issues to improve dispatch reliability Be the point of contact on issues requiring HAL engineering assistance during off-duty hours
  • Provide technical assistance to maintenance personnel and contract agencies on maintenance manual procedures to return aircraft to full service
  • Conduct conference calls and meetings as required. In addition, the duty supervisor will assist the Maintenance Control Manager when instructed
  • Ensure new maintenance controllers are properly trained and qualified in the performance of their duties
  • Problem Solving - Identify and analyze aircraft related problems; use sound reasoning to arrive at conclusions; find alternative solutions to complex problems; distinguish between relevant and irrelevant information to make logical judgments
  • Decisiveness - Makes sound and well-informed decisions; perceives the impact and implications of decisions. Specifies goals and obstacles to achieving those goals, generates alternatives, determination, draw conclusions or solve a problem
  • Leadership - Inspires, motivates and guides others toward goals; coaches, mentors and challenges staff, adapts leadership styles to various situations, models high standards of honesty, integrity, trust, openness and respect for individuals by applying these values daily
  • Self-Direction - Demonstrates belief in own abilities and ideas; is self-motivated and results oriented; recognizes own strengths and weakness
  • Responsible to assist manager in the development of controller work schedules to ensure adequate coverage is maintained
  • Must be able to work flexible hours, weekends, and holidays as required


Minimum Requirements

  • FAA Airframe & Powerplant License
  • Minimum of 5 years' experience in the maintenance, repair and/ or overhaul of transport category aircraft, of which 3 years must be experience as a supervisor in line maintenance or as a Maintenance Controller, preferably on, B717 and/or A320, A321, A330 aircraft
  • Be proficient in Computer programs such as TRAX, SABRE vendor products (e.g. SABRE, SCEPTRE, LMOS, OTIS, MyBoeingFleet, Airbus World, etc.) and Microsoft office products.
  • Must be able to multi-task, function in an independent decision-making environment
  • Excellent written communication skills, including preparation of daily and weekly reports
  • Excellent verbal communication skills, including conducting system-wide briefings using teleconference and briefing senior management
  • Excellent interpersonal skills
  • Minimum of a high school diploma or equivalent
  • Bachelor’s degree preferred
  • Must be able to obtain / retain authorization to access AOA areas

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.