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Maris Assistant Store Manager (Full-Time)

at Highgate Management

Posted: 10/1/2019
Job Status: Full Time
Job Reference #: 8595
Keywords:

Job Description

  • Requisition ID
    2019-8595
    Category
    Retail
    Job Location
    US-HI-Honolulu
    Property
    Alohilani Resort Waikiki Beach
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

    Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

    Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

    Employment Status

    Full-Time

    Overview

    The Maris Assistant Store Manager (Full-Time) is responsible for leading the store team in close partnership with the Store Manager to
    ensure that all of the objectives set forth by the company are achieved. The Assistant Manager is primarily
    responsible for ensuring customer service excellence, client development, adherence to visual merchandising
    standards, and operational standards. In tandem with the Store Manager, the Assistant Manager is also
    responsible for recruitment of staff, coaching, counseling, and training. The goal is to build highly motivated
    teams and develop associates to enable them to progress in their careers at Maris Collective. In the absence of
    the Store Manager, the Assistant Store Manager is charged with overseeing all aspects of the store and staff,
    and is the most senior presence in the store.

    Responsibilities

    Drive Sales + Profitability:
    ? Coach and guide the store staff to achieve and exceed individual sales goal and company KPIs (sales,
    payroll, shrink, UPT, ADS, etc.)
    ? Ensure that the store staff consistently prioritizes the customer’s experience in the store
    ? In partnership with the Store Manager, prioritize daily store issues and delegate responsibilities to staff.
    ? Proactively network and teach the store team how to consistently build and develop client base
    ? Proactively manage the clienteling function in the store and regularly measure success and opportunity
    ? Maintain active leadership presence on the sales floor to demonstrate, assist, and coach sales associates
    through the sale
    ? Partner with the Store Manager to create and execute strategies to maximize sales

    People Development:
    ? Actively network, recruit, and regular present viable talent to Store Manager

    ? Assist in the onboarding process of new employees
    ? Assist the Store Manager in developing and retaining high quality staff to fill store profile and succession
    planning
    ? Assist the Store Manager in implementation of company training programs; monitor staff training in
    product knowledge, customer service and selling skills
    ? Coach, develop, and motivate staff through performance appraisals of store staff (monthly, annually, as
    needed) in partnership with the Store Manager
    ? In partnership with the Store Manager, ensure that all staff members adhere to the wardrobe standards
    for the current season, and appropriately represent the SSL brand at all times
    ? Clearly and consistently articulate the company’s expectations to the staff

    Client Experience:
    ? Set the example by leading the overall selling culture, selling processes and clienteling efforts
    ? Lead, guide, and support the staff in creatively individualizing the customer experience
    ? Consistently elevate the level of customer service inside the store to set the SSL brand apart from its
    competitors
    ? Resolves customer issues and/or complaints with a highly satisfied client in a timely manner
    ? Lead the clienteling activities within the store, and regularly measure success and opportunity
    ? Ensure a seamless shopping experience is a priority at all times by executing and achieving the Client
    Experience consistently from beginning to end (greet, fitting rooms, POS, closing of the sales etc.)

    Merchandising:
    ? Execute company visual directives within required time frame
    ? Maintain standards of cleanliness and organization on selling floor and back of house
    ? Maximize selling floor for margin and profitability through merchandise and assortment sets while
    ensuring the brand integrity
    ? Communicate merchandise issues, quality issues, and business drivers to Store Manager

    Operations:
    ? Awareness of Profit and loss responsibility for the store, with a focus on the controllable expenses (sales
    plan and operating profit)
    ? Ensure that all transfers, consolidations, pricing, shipping/receiving are completed in compliance with all
    company policies and procedures
    ? Ensure effective use of systems and technical applications for sales development and staff scheduling
    ? Supervise cycle counts and inventory management to ensure store shrink is at or below company target
    ? Ensure store safety standards
    ? Promptly and accurately complete all paperwork procedures (New hire paperwork, Incident Reports,
    etc.)
    ? Controls company assets by meeting all loss prevention measures
    Perform other projects as needed / or assigned

    Qualifications

    Key Attributes:
    ? Uses sound judgment when making decisions

    Excellent communication skills
    ? Act with integrity and respect
    ? Adapt to changes required by the business
    ? Ability to handle multiple tasks simultaneously
    ? Interpersonal savvy

    Job Requirements:
    ? Minimum 5 years’ experience in retail sales or related field, with at least 3 years of Store Manager
    responsibility (experience may vary based on store complexity)
    ? Must have POS or similar retail system experience
    ? Basic knowledge of Microsoft Office
    ? Foreign language skills a plus
    ? Ideally has a cultivated and established clientele following

    Education:
    ? High School Graduate or Equivalent required
    ? College Degree Preferred