Hilton Waikiki Beach

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Bell/ Valet Attendant (Full-Time) -AM/PM/Overnight Shifts

at Hilton Waikiki Beach

Posted: 9/21/2019
Job Status: Full Time
Job Reference #: de4b9864-ff10-46df-a645-8e4031bf37f0
Keywords: customer, service

Job Description

Hilton Waikiki Beach Hotel is seeking someone with previous hospitality experience specifically in the Guest Services department.
Flexible working schedule able to work weekends, evenings & holidays.

BENEFITS:

  • MEDICAL/ DENTAL/ VISION/ PHARM - competitve rates with LOW co-pay for up to Family and Domestic Partner coverage
  • SUPPLEMENTAL INSURANCE - Accidental/ Critical Illness
  • 401K - Company match through well known provider
  • LIFE INSURANCE - coverage for Full Time benefit eligible Team Members
  • HILTON TRAVEL - Room discount program
  • VACATION & PERSONAL HOLIDAY - Use this beneift at the time of request. Also included is Personal Holiday "Floating" for your off Holiday schedule

 

Important Notice:

This description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The items described below are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities. This document does not create an employee contract, expresses, implied or otherwise, and does not alter the “at will” employment relationship of the employer and employee.

 

Job Overview:

Responsible for providing excellent service. Responsible for escorting guests to and from their rooms in a professional manner. Responsible for handling guest luggage and other baggage in a careful and safe manner. To provide our guests with excellent service at the bell stand from arrival to departure. To respond to guests needs and requests.

 

Work Hours:

·        Employees may be required to work varying schedules to reflect the business needs of the hotel.

·        Regular attendance in conformance with the standards, which may be established or changed by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Language Skills:

·        Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

 

Computer Skills/Experience:

·        Computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook).

 

Essential Skills:

·        Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

·        Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

·        Ability to drive manual and automatic vehicles

·        Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

·        Ability to add, subtract, multiply, divide, to calculate porterage, tips, and count pieces of baggage.

·        Positive, service oriented attitudes towards our customers, team members, and company.

·        Completion of Safe Driving Class upon hire

·        Ability to attend, retain, and put to use information provided in required hotel training, both in person and online.

 

Essential Duties and Responsibilities:

Creates guest satisfaction by exceeding guest expectations

·        Owns the Welcome for all customer contact.

·        Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

·        Uses Active Listening Skills when resolving guest problems

·        Notices when the guest is not satisfied, and takes ownership of the problem until it is resolved.

·        Utilizes resources such as the Service Recovery Toolbox to aid in resolution.

 

Greets and assists customers

·        Welcomes customers upon arrival and directs/escorts them to their destination (front desk/guest rooms/function rooms/restaurant).

·        Retrieves customer luggage/packages from vehicles

·        Escorts customers checking in with luggage to their room.

·        Retrieves customer luggage and performs bag pulls as needed.

·        Arranges reliable transportation for customers.

·        Keeps current on and promotes accommodations, services, and area attractions.

·        Responds to customer inquiries for information

·        Retrieves and accurately logs guest laundry being sent out. Delivers laundry to rooms upon return.

 

Provides valet parking services

·        Valet parks/retrieves customer vehicles following safety rules and regulations.

·        Immediately reports any damages to customer items or vehicles

·        Maintains an accurate valet board and ensures all valet tags are property completed

·        Secures keys and releases cars in accordance with policy

 

Maintains a clean and neat appearance of the lobby and bell/valet area

·        Keeps desk and driveway area neat and clean.

·        Cleans and polishes bell carts

·        Periodically walks thru lobby straightening up and removing any items left behind

 

Responds immediately to all emergencies, and coordinates the partial or complete evacuation of the hotel when necessary.

·        Maintain compliance with all company and brand policies and procedures.

 

 

Perform related duties as assigned by Manager.

Maintain compliance with all company and brand policies and procedures.

 

Education and/or Work Experience Requirements:

·        Must have Hawaii Driver’s License

·        Drivers Abstract with no moving violations in the last 3 years

·        High School Diploma or GED required.

·        Relevant military experience in a comparable capacity

 

Physical Requirements:

·        Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

·        Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.

·        Must be able to lift and carry up to 75 lbs.

·        Must be able to talk, listen, and speak clearly on all communication devices.

·        Ability to push a baggage cart weighing up to 1,000 pounds.

·        Ability to stand and walk for long periods of time (typically 98% of the shift) while handling customer baggage and other items.

·        Ability to bend and stoop frequently while getting in and out of customer vehicles.

·        Able to move and react quickly while responding to operational demands such as retrieving a customer vehicle in a timely manner.

·        Ability to bend, stoop, squat, reach overhead, grasp, lift, and twist upper body, while unloading baggage from trucks.

·        Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers.

·        Frequently works in outside weather conditions which may be humid or cold/windy.

 

 

Hilton Waikiki Beach is an equal employment/affirmative action employer.  If you need accommodation for any part of the application process because of medical condition or disability, please send an email to employment@hiltonwaikikihotel.com or call 808 921-5504 to let us know the nature of your request.  EOE M/F/Disabled/Veterans