Hilton Waikiki Beach

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Counterperson/Barista (Full-Time) AM/Midday/PM Shifts

at Hilton Waikiki Beach

Posted: 10/7/2019
Job Status: Full Time
Job Reference #: bd06ea9e-1e08-4eee-9a9d-37cff4800a7c
Keywords: chef, food, coffee

Job Description


  • Medical/Dental/Vision/Pharmacy – competitive rates with low co-pay and options for Family and Domestic Partner coverage
  • Supplemental Insurance – Numerous voluntary options
  • 401(k) – Company match through well-known provider
  • Life Insurance – coverage for Full-Time benefit eligible team members
  • Hilton Travel – Room discount program
  • Vacation – may use this benefit at the time of request

Job Overview:

To serve food and beverage items to hotel guests and walk-in guests. To prepare costumer beverages, to handle cash and attend to all duties involved in operation of a coffee bar.  May also serve alcoholic beverages and perform other tasks requested by management, in accordance to the Job Requirement Listing.


Work Hours:

·         Employees may be required to work varying schedules to reflect the business needs of the hotel.

·         Regular attendance in conformance with the standards, which may be established or changed by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


Language Skills:

·         Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.


Computer Skills/Experience:

·         Working knowledge of MICROS POS


Essential Skills:

·         Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

·         Ability to work independently and to perform duties & responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices.


Essential Duties and Responsibilities:

·         Is familiar with beverage (coffee) machine operation

·         Has complete knowledge of our product line

·         Must perform manual and electronic transactions that include: monies, room charges, credit card, coupons, and any hotel issued certificates  40%

·         Handles cash and makes deposits according to procedures  5%

·         Attends to all guests needs as requested  80%

·         Is self-motivated in keeping the working area in clean condition  20%

·         Restocks and keeps inventory of all products  10%

·         Knows how to handle the turbo chef properly  10%

·         Performs duties according to the Hawaii State Department of Health sanitation and food safety guidelines 

·         Maintains an attractive food display  10%

·         Knows how to maintain all equipment; microwave, turbo chef, espresso machine, coffee brewer, fountain dispenser

·         Keeps management informed at all times of all incidents during the shift

·         Is self-empowered to correct mistakes and make the guests happy

·         Keeps the counter area clean and neat

·         Checks entrance area for cleanliness

·         Is in charge of training all new “Barista” Team Members

·         Is proactive and seeks new ways to improve the outlet

·         Has a positive attitude and is willing to go the “extra mile”

·         Demonstrates “Can Do” attitude


Education and/or Work Experience Requirements:

·         1 year experience in Food and Beverage

·         High School Diploma or GED preferred

·         Relevant military experience in a comparable capacity



·         TB Clearance required

·         HI Liquor card required


Physical Requirements:

·         Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

·         Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.

·         Must be able to lift and carry up to 10 lbs.  10%

·         Continuous standing and walking on feet for a 8 hour shift

·         Kneeling, bending & squatting  20%

·         Full dexterity using both hands including: grasping & gripping objects being handled  90%

·         Reaching at or above shoulder height for objects  5%

·         Carrying up to 5 lbs, occasionally up to 20 lbs  20%

·         Minimal pushing and pulling up to 50 lbs  10%

·         Must be able to lift up to 15 lbs  10%

·         Must be able to listen and speak clearly on communication devices


Hilton Waikiki Beach is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of medical condition or disability, please send an email to employment@hiltonwaikikihotel.com or call 808 921-5504 to let us know the nature of your request. EOE M/F/Disabled/Veterans