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Business Specialist I - Membership Services


Posted: 10/2/2019
Job Reference #: 5000437742106
Categories: Other/General

Job Description

Employment Type


Exempt or Non-Exempt


Job Summary

Learn and develop required analytical skills and business knowledge needed to support projects that will improve or enhance enrollment processing. Assist with defining and implementing process improvements, supporting company-wide projects, develop/revise existing processes, procedures and other documentation, and training internal staff. Learn system testing procedures with internal/external customers and business partners and resolve file or data discrepancies.

Minimum Qualifications

  1. Bachelor's (BA) degree; or equivalent combination of education and related work experience.
  2. Effective written and verbal communication skills.
  3. Good working knowledge of Microsoft Office applications.

Duties and Responsibilities

  1. Assist in the analysis of customer or business problems and recommend process improvement solutions that could include system enhancements and/or revisions to workflows and other documentation.
  2. Work with operational staff to implement process improvement solutions related to enrollment processing, including system enhancements, workflow or procedural testing. Evaluate metrics to determine success of solutions.
  3. Build knowledge on data definitions, file format specifications and data mapping between internal applications to support electronic exchange of membership information within HMSA, and between employer groups/third party administrator and business partners. Support communication efforts with employers/third party administrators and external business partners to facilitate testing of electronic exchange of membership information and move to production within agreed-upon timeframes.
  4. Support development of new or revise existing documentation. Assist with training internal staff on new or revised procedures and workflows. Learn to define business requirements.
  5. Perform other duties as assigned.