HMSA

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Customer Relations Advisor (Kapolei - RFT)

at HMSA

Posted: 10/2/2019
Job Reference #: 5000329088406

Job Description

Employment Type

Full-time

Exempt or Non-Exempt

Non-exempt

Job Summary

Position Location: Kapolei

Assist members and providers in a timely and accurate manner in phone, email, face-to-face, and other interactions. Support applications that promote member and provider education, services, and self-servicing tools. Through innovation, engagement and a unified sense of purpose, we will ensure the best customer experience for every customer, in every interaction.

Minimum Qualifications

  1. Associate's degree and one (1) year customer service experience, or equivalent combination of experience and education.
  2. Strong interpersonal skills.
  3. Demonstrated working knowledge of Microsoft PC applications.
  4. Strong verbal and written communication skills.
  5. Occasional overtime during busy periods, special projects, and training and occasional after-hours or weekend hours opportunities.

Duties and Responsibilities

  1. Support system and web applications that promote member and provider education, services, and self-servicing tools by participating in test, maintenance, documentation, and other activities.
  2. Assist members and providers in email, face-to-face, and other interactions.
  3. Assist members and providers in a timely and accurate manner in phone interactions.
  4. Complete assignments related to project work as directed by management.
  5. Identify, research, implement process improvement ideas that reduces overhead, inquiry volume, costs, or increases efficiency.
  6. Participate in community outreach events that promote HMSA in our member and provider community.
  7. Cooperate with superiors and peers in activities that support/accomplish HMSA's Core Values.