ITC Service Group Inc.

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Drop Technician

at ITC Service Group Inc.

Posted: 10/20/2019
Job Reference #: 2536

Job Description



Job Code:

# of Openings:

Our business is growing! ITC Service Group has immediate openings for Drop Technicians on Oahu. In this role, you will work primarily outside customer homes with ladders and hand tools to bring fiber to the home for new Broadband integrated digital TV, high speed Internet and voice services.

We are a full service provider of qualified personnel and managed services to the IT, Telecom and CATV industries for the planning, design, construction and maintenance of wireless and wireline communications networks worldwide. If you are interested in becoming part of a quality, professional team, take a look at the requirements detailed below. If you are looking to learn and advance in a trade that will always keep you working, apply now!

Company Provides: Vehicle, Gas, & Uniform

Skill Requirements:

•Experience with hand tools such as wire cutters, screw drivers, wrenches, electric drills etc.

•Must be able to work with a 28’ extension ladder. This requires the loading the ladder on and off the top of the van, maneuvering, and carrying a ladder through customer’s front and back yard to get to the telephone pole.

•Drop Techs must be able to vertically place ladder up to a height of 26’ up against the pole or the cable strand.

•Must be able to work aloft at heights of 20’ – 26’, terminating fiber drop wire to fiber cable strand.

•Must be able to work on the ground in sidewalk boxes to access the buried fiber drops through conduits. Requires kneeling and sometimes hand digging on dirt to find buried conduits.

•Must have computer skills- Drop Techs need to review work assignments and clear service orders.

Job Requirements:

•0-2 years’ experience is required- on the job training will be provided.

•Must have a cell phone and laptop computer with internet access.

•Must have own climbing gear or harness.

•Must own small hand tools (screwdriver, wrenches, pliers, wire cutters, etc.)

•Must pass a pre-employment background check and drug/alcohol screen.

•Valid state driver’s license and non-negligent driving record.

•Meet safety restriction weight limit of 275 lbs.

•Ability to lift and move up to 75 lbs.

•Ability to visually perceive differences in wire and cable colors.

•Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.

•Ability to be “on call” and “on standby” in relation to the workload.

Desired Experience:


•Experience in CATV installations

•Knowledge of COAX cable sizes and types

•Experience with test sets such as Signal Strength Meter.

•Technical understanding of loss, attenuation, and tiling

•Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).

•Experience in Customer Service.

•Experience using a body belt and safety straps.

•Pole-climbing experience.

Physical Demands:

•Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds.

•Work involves driving a motor vehicle safety on a daily basis, standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), push, lift (10%) and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.

•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to

adjust focus.

Work Environment:

•While performing the duties of this job, the employee regularly works in inclement weather conditions.

•The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.

•The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.


Employee is expected to be on the job and on time every scheduled workday. Training Manager’s work hours can change from day to day.  It is his/her responsibility to know when the work day starts and ends on each scheduled work day.  If it is necessary that you will be absent or late for any reason, employee needs to call direct manager by 8:00 am on the first and each subsequent day the employee will be absent or late. If employee is absent for more than 3 days a doctor’s note (explanation) is required.


Due to the nature of ITC’s business, its clients and other needs, the employment relationship is, and is intended to be, “At Will.” This job description does not constitute an employment agreement between ITC and employee. By no means is this job description inclusive of all duties; in that employee will be required to perform all duties as directed by his or her supervisor. This job description is subject to change by ITC as the needs of ITC and requirements of the job change.