Kalihi-Palama Health Center

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Housing Navigator

at Kalihi-Palama Health Center

Posted: 9/25/2019
Job Status: Full Time
Job Reference #: 1148652
Keywords: housing, property

Job Description

  • 26-Jul-2019 to 09-Nov-2019 (HST)
  • HCHP - Healthcare for the Homeless
  • Honolulu, HI, USA
  • Full Time

Primary Purpose:

Works as part of a homeless outreach team to engage homeless individuals and families in the Region 1 and Region 6 areas of Oahu. Screens clients for appropriate housing programs, oversees/conducts the application process, and conducts housing searches. Assists clients to acquire housing, identify intervention recommendations through an individual service plan, and ensure linkage with support team to assist with maintaining housing and improving quality of life.   Utilizes housing-focused outreach and harm reduction approaches when working with clients.

Essential Duties:

                     As part of the homeless outreach team, locates individuals and maps their locations throughout the assigned regions.

                     Engages with individuals and families to build a quality working rapport, providing information, improving access to mainstream services and facilitating the process of securing housing for individuals who want housing.

                     Meets with clients, assesses and determines the appropriate housing to resolve their housing needs.

                     Provides resources and referrals to individuals and families that assist with problem solving and address immediate needs.

                     Conducts housing searches and builds inventory lists of available housing units for candidates. Liaises with property managers, landlords, realtors and other sources to identify and secure vacant properties for client placement.

                     Assertively engage with clients to secure housing including unit rental, damage deposits, securing income assistance if required, settling up of utilities, signing of leases, and arranging of furnishing and household items to establish their homes.

                     Makes appointments for clients and escorts them to such appointments as needed.

                     Provides back-up and coverage for other outreach workers when necessary.

                     Works in collaboration and consultation with other homeless outreach programs and personnel as part of a seamless continuum of service.

                     Advocates on behalf of clients to ensure equity of treatment.

                     Adheres to HCHP Outreach Guidelines.

                     Meets service targets as identified in the contract.

                     Tracks demographics of clients and all of data required in the contract.

                     Keeps records of all client cases, and is responsible for ensuring that the records are entered into the clinic computer data-base, and for safeguarding clients' confidentiality and other rights.

                     Works with other Project and KPHC staff in providing a coordinated system of care to the clients.

                     Works as part of a team with other staff for purposes of outreach, back-up, and shared service delivery.

                     Assists other Project staff in obtaining information on clients from other agencies.

Other Duties:

                     Perform other related duties as assigned

                     Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

                     Regular and reliable on-site attendance is required

Minimum Qualification Requirements: 


  • Knowledge of housing issues and rental housing market in Hawaii.
  • Good crisis intervention / de-escalation skills.
  • Ability to relate effectively to difficult clients, including mentally ill, chemically dependent, and other homeless individuals.
  • Ability to operate a vehicle with a valid driver's license required.
  • Must provide proof of automobile insurance and clean drivers abstract.
  • Ability to work independently in an effective manner.
  • Strong communication and interpersonal skills.
  • Ability to work as a team player. 


  • High school diploma or GED equivalent required 


  • One or more years providing direct services to homeless persons preferred.
  • Knowledge of community resources and familiarity with Central Oahu, Kakaako, Waimanalo, and Downtown/Chinatown areas required.
  • Training in substance abuse / dual diagnosis preferred.


Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law