Sears Holding Corp

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Technical Helper

at Sears Holding Corp

Posted: 9/19/2019
Job Reference #: 1861733

Job Description

Job Title
Technical Helper

Business
Transformco Home Services - In Home

Job Description
The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

Requisition ID
986627BR

Employment Category
Regular, Full-time

Travel Requirements
On Occasion (Less than 5%)

Preferred Minimum Education
High School / GED

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:
• Rides with or meets Technician at designated location to assist on service call
• Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
• Shuttles parts and supplies to Technician when applicable
• Performs other duties as assigned

REQUIRED SKILLS:
• Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
• Ability to work variable and flexible hours, including overtime as needed
• Ability to handle stressful situations, and to work in a fast paced environment
• Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
• Ability to communicate effectively with the Service Technician and customer
• Ability to read and utilize reports as needed
• Ability to read, write, and speak English
• Ability to follow Quality Management System (QMS) process guidelines
• Ability to maintain regular and consistent attendance
• Ability to work well with others in a team environment to deliver high performance results
• Outstanding customer service skills
• Open to change, with the ability to implement change quickly and effectively
• Ability to convey a positive image of the Company in all actions and behaviors
• Excellent communication skills
• Good listening skills

PREFERRED SKILLS:
• Mechanical aptitude

JOB REQUIREMENTS:
• 18 years of age or older



Job Function
Repair/Installation

Job Code (SHC)
HS2019: Helper

Payroll Location
28234: IH-Hawaii

Years Experience
0 - 1 Years Experience

Country
United States

Location Postal Code
96819

Location City
HONOLULU

Location State
HI

Sears Req Type
Hourly

Location Address 1
2886 PAA STREET

Work-In City
Honolulu

Work-In State
HI

Work-In Postal Code
96819

Posting Tags
#HomeServices

Company Brand
Sears Home Services