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Store Associate

at Spectrum

Posted: 9/28/2019
Job Status: Full Time
Job Reference #: 1487311
Categories: Retail

Job Description

Business Title
Store Associate

Posting Location
United States - Hawaii - Mililani

Posting Job Description
Full Time.  Located in Mililani.

JOB SUMMARY
Promotes and sells Charter products and services with a positive, can do attitude.    Meets or exceeds sales  goals and customer experience objectives.  Actively and consistently supports all efforts to simplify and enhance the customer experience by effective customer coordination, including the welcome and wait time process. 
 

MAJOR DUTIES AND RESPONSIBILITIES  
Identify opportunities to generate sales  by consistently applying the Customer Interaction Process (CIP).   Deliver product and service solutions by providing education and support on Charter products and services.  Place orders and schedule appointments.
 
Maintain strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors.
 
Educate and engage customers through product demonstrations
 
Provide prompt and courteous customer service
 
Respond to customer issues according to established Company policies.  Troubleshoot, diagnose and resolve customer inquires.
 
Accurately enter all required information into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
 
Perform customer payment functions  consistent with all cash handling policies and procedures.  Process billing adjustments on customer accounts.
 
Complete all aspects of opening and closing the store in accordance with established procedures
 
Receive, issue and track customer equipment and assist with inventory maintenance
 
Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers
 
Consistently demonstrate adherence to all the Company and Store policies and procedures
 
Complete required training and demonstrate associated skills and competencies
 
Support team members as necessary
 
Perform other duties as  assigned by management.
 
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward, and professional manner
Possess a self-motivated, competitive spirit and desire to exceed sales goals
Carry a positive and professional demeanor
Detailed oriented and a good problem solver
Flexibility to work in  multiple locations
Basic math skills
Knowledge and ability to use computer and software applications
Accurately handle payment transactions
Handle multiple tasks in a fast-paced team environment
Prioritize, organize effectively and work independently
 
Education
High School Diploma or equivalent
 
Related Work Experience
Sales Experience:  1-3 yrs.
Customer Service experience:  1-3 yrs.
 
 
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of latest technology and devices
 
 
WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Work scheduled shift hours and overtime as needed
Ability to handle a physically demanding job. lifting up to 35 lbs
Ability to stand for prolonged periods of time
Required to wear a uniform
 
 
EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.


Requisition #
249138BR

Job Code
SRL211 Store Associate Nonexempt

Position Type
Full Time

Area of Interest
Customer Service, Mobile, Retail, Sales

Business Unit
Marketing

Location
200 Akamainui St

FCC Unit
13534

Account Code
K11-54140-913

Controlling Establishment ID
00040 - Mililani Akamainui St

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State
Hawaii

Work City
Hawaii - Mililani

Posting Job Title (Do Not Exceed 250 Characters)
Store Associate

Zip Code
96789